Summary
Experienced interdisciplinary technologist and aspiring UX expert. Cognizant of the fact that no interface “just works” for all users, my passion is working with cross-functional teams of designers, developers, and users in an iterative process to ensure that software is designed to delight the intended user.
Education
Georgetown University, Washington, DC
- M.A., Communication, Culture, and Technology; May 2011
- GPA: 3.85
- Concentration: Human-Computer Interaction
- Thesis: User-Centered Design in Virtual World Interfaces: A Human Factors Perspective on Third-Party Second Life Viewers (awarded with distinction, April 2011)
- B.A., Government, May 2008
- GPA: 3.2
- Concentration: New Media in Politics
- Activities: GUTV (Station Manager, 2006-2008)
Professional Experience
Georgetown University Department of Public Safety, Washington, DC
- Systems Manager, 9/2010 – Present
- Manage all of the Department of Public Safety’s Command and Control Center systems and long-range technological planning
- Maintain communications on technology planning and policy for security, privacy, and acceptable use of technology
- Coordinate system planning, integration, and problem resolution among users and technology providers
- Perform usability/interaction evaluations of departmental systems to suggest and implement improvements
- Design smartphone application (Droid + iPhone) for requesting shuttle rides
- Student Employee Manager, 11/2008 – 9/2010
- Managed 170 workers; mediated conflicts between employees, resolved behavioral issues, conducted performance evaluations, compiled dynamic weekly schedules
- Liaised between university administrators and DPS to resolve residence hall security issues
- Created and maintained outside web presence and employee web portal; managed back-end employee information database
- Developed online instructional program to train newly hired employees
Georgetown University Information Services, Washington, DC
- Information Security Intern, 6/2007 – 5/2008
- Cataloged and updated firewall exceptions on the campus network with a team of security professionals
- Carried out workstation reviews on campus to ensure network safety; provided cyber security guidance to departments
- Remotely identified and isolated compromised devices on the university network
- Investigated and recovered data from machines of involuntarily-terminated Georgetown employees
- Participated in the Department of Defense’s Dc3 Digital Forensics Challenge with a team of coworkers
- Developed lecture on information security for introductory computer science classes
New Media Strategies, Arlington, VA
- Public Policy Intern, Fall 2007
- Generated reports on realtime web trends for a variety of political and philanthropic clientele
- Implemented highly effective internet-based word-of-mouth marketing strategies by building trusted online identities
- Formulated creative solutions to clients’ PR difficulties working with a specialized team of analysts
Skills and Technical Expertise
|
|
|
